SUPPORT

How can we help?

Find quick answers about focus sessions, Quiet Mode, Sparks, your Sky, and Burn Timer Pro.

EMAIL SUPPORTsupport@bluetiger-development.com

GETTING STARTED

Start with the essentials.

01FOCUS SESSIONS

Choose your focus mode

Use Single for one continuous countdown from 1 to 180 minutes, or create a Pomodoro cycle with custom focus periods, breaks, and up to 12 rounds.

02QUIET MODE

Add minimal ambience

Choose Fire Crackle, Clock Ticking, or Night Highway, then adjust the volume. Quiet Mode plays only while the app is open and an active focus period is running.

03SPARKS & SKY

Turn focus into visible progress

Complete at least five minutes of focused time to earn your first Spark. Use Sparks to light real stars, complete constellations, and unlock new areas of your Sky.

04PRO

Unlock more control

Burn Timer Pro removes ads and unlocks all nine themes, Focus Tags, extended history, visual trends, focus distribution, and custom date ranges.

FAQ

Quick answers to common questions.

Everything you need to understand sessions, Sparks, Quiet Mode, and purchases.

Can the timer continue if I leave the app?

An active timer can continue counting and use local notifications or a Live Activity to keep the session visible. Quiet Mode audio stops when you leave the app.

Why did the Quiet Mode sound stop?

Quiet Mode audio plays only while Burn Timer is open and the focus timer is actively running. It stops when the timer is paused, during Pomodoro breaks, when the device is locked, or when you leave the app. The sounds are not available for separate playback.

Why didn’t I earn any Sparks?

Sparks are awarded after a completed focus session containing at least five minutes of focused time. Ending a session before it is complete does not earn Sparks.

Can longer sessions earn more Sparks?

Yes. You earn your first Spark after five minutes of completed focus time, and longer sessions can earn more.

Is the complete Sky available for free?

Yes. The complete Sky and its progression are available to both Free and Pro users.

Can I try a Pro theme without subscribing?

Yes. Free users can choose to watch one optional ad per day to use a Pro theme for their next focus session. Sparks earned during that session use the selected theme’s color.

How do I restore a purchase?

Open Burn Timer Pro in the app and tap Restore Purchases. Make sure the device is signed in with the same Apple ID used for the original purchase.

How do I manage or cancel a subscription?

Burn Timer subscriptions are managed through your Apple ID and can be changed or canceled in Apple’s subscription settings. Lifetime access is a one-time purchase and does not renew.

STILL NEED HELP?

Tell us what happened.

Email us and include the details below so we can understand the issue and investigate it.

EMAIL SUPPORTsupport@bluetiger-development.com

PLEASE INCLUDE

  • Your iPhone or iPad model
  • Your iOS or iPadOS version
  • Your Burn Timer app version
  • What you expected to happen
  • What happened instead
  • The steps that led to the issue
  • A screenshot, if it helps explain the problem

Please do not include passwords, payment card details, or other sensitive information.